Shipping & Delivery Policy
1. General Information
At Ekas Marketing Solutions Private Limited, we are committed to delivering pure, traditional, and chemical-free products to your doorstep with the utmost care. Please review our shipping and delivery policy to understand how we process and ship your orders.
2. Shipping Locations
We currently deliver across India. If your location is not serviceable, we will notify you during checkout. For international shipping inquiries, please contact our support team at +91 9081238888 | wecare@ekashealthyfoods.com
3. Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking details.
4. Estimated Delivery Time
- Metro Cities: 3-5 business days
- Tier 2 & 3 Cities: 5-7 business days
- Remote Locations: 7-10 business days
Delivery times may vary based on unforeseen circumstances such as weather conditions, courier delays, or public holidays.
5. Shipping Charges
- We offer free shipping on orders above ₹1000.
- A nominal shipping fee applies to orders below ₹1000, calculated at checkout.
6. Order Tracking
Once your order is shipped, you will receive an email/SMS with a tracking link. You can track your order in real-time using the provided link.
7. Delayed or Missing Deliveries
If your order has not arrived within the estimated timeframe, please check the tracking details. If the issue persists, contact our customer support at +91 9081238888 | wecare@ekashealthyfoods.com for assistance.
8. Incorrect Address & Non-Delivery
Ensure that you provide an accurate shipping address. We are not responsible for delivery failures due to incorrect or incomplete addresses. If a package is returned to us, reshipping charges may apply.
9. Damaged or Tampered Packages
If you receive a package that appears tampered with or damaged, please do not accept it and immediately notify our support team. If you notice damage after accepting the package, contact us within 24 hours with photos for resolution.
10. Changes & Cancellations
- Order modifications or cancellations are accepted within 6 hours of placing the order.
- Once dispatched, an order cannot be canceled.
For any further assistance, please reach out to our customer support team at +91 9081238888 | wecare@ekashealthyfoods.com.
Thank you for choosing Ekas Marketing Solutions Private Limited for your wellness journey!